The Star Merchant has an exciting opportunity available for a Operations Support Assistant Shipping) to be based in Umhlanga, Durban. The successful incumbents will be overseeing import and export shipments, ensuring accuracy and timelines of each shipment. You will work closely with internal and external teams to monitor shipments, maintain inventory levels, and report to customers and vendor enquiries. This position requires strong organizational skills, attention to detail and the ability to thrive in a fast-paced environment. You will be responsible for coordinating the shipment of goods on behalf of our clients using the Shipshape platform. This role involves ensuring that freight is booked, processed, and transported in a timely and efficient manner while complying with all local and international regulations.

Minimum requirements:

• Proven experience in freight forwarding, logistics, or supply chain management.
• At least two years’ experience in framing entries, clearing and forwarding, customs clearing, shipping line releases.
• Knowledge of being able to manage complete shipments and documentation effectively.
• In-depth knowledge of international shipping regulations, customs procedures, and compliance, requirements.
• Previous experience in the South African logistics industry.
• Knowledge of local and international customs regulations.
• Driver’s License 

Advantageous:

• Sage Pastel Evolution (Advantageous)
• Shipshape / or similar freight management software (Advantageous)
• Relevant Qualification in Logistics\ Clearing & Forwarding (Advantageous)

Responsibilities:

• Create procedure for clearance and documentation of import/export file.
• Determining the correct tariff classification for imported goods based on the harmonized system and other relevant regulations
• Calculating and processing customs duties and vat (value added tax)
• Keeping abreast of changes in customs regulations, tariffs and procedures
• Performing tasks such as processing refunds, handling bond store control, and assisting with various customs-related issues
• Knowledge of International incoterms
• Maintain accurate records of all customs entries, documentation, and related transactions
• Co-ordinate and handle the entire freight forwarding process, including booking shipments, tracking deliveries, and ensuring timely transportation.
• Utilize Shipshape or any other relevant software for shipment tracking, updating statuses, managing inventory, and ensuring data accuracy
• Responsible for all customs entries on the system.
• Prepare shipping documents such as bills of lading, customs declarations, and export/import permits. Ensure all paperwork is accurate and complies with local and international regulations.
• Work with customs authorities and internal tax departments to ensure compliance with import/export regulations, including any necessary tariffs, duties, and taxes.
• Act as the primary point of contact for clients, providing regular updates on shipment status and addressing any concerns or issues that arise.
• Assist with the sourcing of goods globally as and when required, which will require accurate landed costs 
• Resolve any issues that may arise during the shipping and exports process, such as delays, damage to goods, or logistical challenges. Always keep customers updated.
• Work with shipping carriers, suppliers, and third-party logistics providers to secure the best rates and services for shipments.
• Accurate and organized records of all shipments, including detailed tracking information and financial documentation.
• Liaise with warehouse / relevant depot for loading and offloading containers.
• Functions within the role are including the above but not limited to any administrative and operational duties within the entity as seen fit by line management due to the operational needs of the business

Skills and competencies:

• Proficient in import/export shipment processing and coordination
• Strong knowledge of customs clearance procedures and documentation
• Expertise in tariff classification using the Harmonized System (HS codes)
• Ability to calculate and process customs duties, VAT, and other taxes accurately
• Up-to-date knowledge of local and international customs regulations and compliance requirements
• Familiarity with international shipping terms (Incoterms)
• Experience in preparing and managing shipping documents such as bills of lading, customs declarations, and permits
• Skilled in managing bond store control and customs-related refunds
• Competent in freight forwarding processes, including booking, tracking, and shipment release
• Capability to source goods globally and perform accurate landed cost analysis
• Knowledge of warehouse and depot coordination for container loading and offloading
• Ability to resolve logistical challenges, delays, and damage claims efficiently
• Managing relationships and negotiations with shipping carriers, suppliers, and third-party logistics providers

Please note that only candidates who meet the stipulated minimum requirements will be considered.

At Star Merchant, we believe talent and passion have no limits. We’re committed to an inclusive workplace where everyone, regardless of ability, can thrive. Diversity makes us stronger, and accessibility is central to everything we do. We encourage candidates with disabilities who meet the job requirements to apply, and we’re here to support you with any accommodations during the hiring process.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.